Driving transformation towards cloud and platform in insurance
Whether carriers are using voice recognition to serve customers using a digital assistant like Siri or Alexa, or they are analyzing terabytes of customer data in search of valuable business insights, most operations now require enormous computing power. Further, as demand witnesses seasonal and event-related flux, computing resources should also be able to scale in tandem.
In contrast, insurance software packages and suites are only gaining in complexity, in a bid to keep up with changing customer behavior. Consider a typical full suite Guidewire implementation in insurance – it would require collective technical expertise spanning 10+ distinct products if it were to successfully address every customer need with increasing costs as well.
How can carriers offset IT spends, continuing to innovate and build a better customer experience without breaking the bank? A shared transformation approach towards an industry platform in insurance could be the answer.
Read the whitepaper to know more!