Enabling the vision of becoming a digital-first bank
Foolproof, a Zensar company, helped a global bank in creating a Human-Centered Design Center of Excellence. This is a cross channel design consultancy, research and production service that drives better customer experience, better working relationships, processes and ultimately value across the personal banking business.
We enabled customer acquisition, customer self-service across mobile apps and also achieved responsive web training and development of the client teams in design thinking and design research.
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